Privacy Policy

Information you provide directly:

• Account information — your email address and password when you create an account or sign in.
• Order information — your name, phone number, shipping address, and any notes you give our artists.
• Pet information — your pet's name and the photos you upload so we can paint a likeness.
• Communications — any messages you send us by email or through our contact form.

Information collected automatically:

• Usage data — pages visited, time on site, referring pages, and interactions with our store.
• Device data — browser type, operating system, device type, and approximate location derived from your IP address.
• Cookies & similar technologies — see "Cookies & analytics" below.

Payment information. We never see or store your full card number. Payments are processed securely by Stripe; we only receive confirmation that a payment succeeded.

• Process and fulfil your orders, including producing your custom piece and arranging shipping.
• Create a hand-painted preview of your pet and communicate with you about your order.
• Provide customer support and respond to your inquiries.
• Maintain your account and your order history.
• Improve our products, website, and services.
• Prevent fraud and keep our website secure.
• Comply with our legal obligations.

If you are in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases: contract (to fulfil your order), legitimate interests (to improve and secure our site and respond to you), consent (where we rely on it, such as non-essential cookies), and legal obligation (to comply with applicable laws). Where processing is based on consent, you may withdraw it at any time.

We use cookies and similar technologies, including Google Ads conversion tracking (Google Tag Manager / gtag), to understand how visitors use our site and to measure the effectiveness of our advertising. These may set cookies on your device. You can control or delete cookies through your browser settings; note that disabling cookies may affect some features of the site.

We do not sell your personal information. We share it only with trusted providers who help us operate, and only to the extent necessary:

• Stripe — to process payments.
• Supabase — to store account, order, and address data.
• Cloudflare — to host and deliver our website and protect it from abuse.
• Google — for advertising conversion measurement and analytics.

We may also disclose information where required by law or to protect our rights and safety.

We keep your personal information only as long as needed for the purposes described here, and as required by law. Order records are generally retained for tax and accounting purposes; you may request deletion of your account and associated data at any time.

We use reasonable technical and organizational measures to protect your data, including encryption in transit (TLS) and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Delete your data (the "right to be forgotten").
• Restrict or object to our processing.
• Receive a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.

If you are in California, you have similar rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, email us at contact@rainbowpawstudio.com. We will respond within the time required by law.

Our website is hosted and operated in China, and our service providers may process data in other countries. Where we transfer data across borders, we take steps to ensure it remains protected in accordance with applicable law.

Our website is not directed to children under 16, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent changes. If we make material changes, we will notify you by posting a notice on our website.

If you have questions about this policy or your privacy, contact us at contact@rainbowpawstudio.com.